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Credit to the Comcast Xfinity AI Support Bot

December 2025

My internet has been having issues:

an internet speed test showing 900 mege bits pers second download but only 1.6 upload

That 900Mbps download is great. The 1.6Mbps upload is a problem. Especially because I do live coding streams. The normal number is around 350. My stream dies when it craps out and drops to 1.6 or whatever.

I did everything I could on my site to troubleshoot:

  • Got a new modem
  • Changed wires
  • Used WiFi so wires were out of the mix
  • Tried two different computers

Nothing helped. But, the prolbem on top of the problem is that the issue only happens intermittently. That kind of stuff can be very hard to troubleshoot. So, I was kinda dreading calling customer support.

I figured I'd give the AI chatbot a chance. I'm glad I did. Here's how it started:

A screenshot of the start of the conversation with the AI chatbot where I tell it I'm having a problem and it's first response is that an issue has been deteced that needs a tech to come out with an offer to schedule the visit.

One input from me, the system did a check and found a problem that requires a tech and started the process of scheduling the visit.

The only thing better would have been if they detected the problem without me having to contact them, but I'll take this without complaint.

-a

end of line

Endnotes

I've scheduled for later this week. Hopefully they get it fixed without too much issue and I can get back to streaming without all the dropped frames and stall outs.

References

This is where I stream on Twitch. Who knows if my internet becomes stable, I may even dual stream to youtube.